Refund Policy

Subscription fees

PerroOS subscriptions are billed in advance for the billing period (monthly or annual). Because access to the platform is provided immediately upon payment, subscription fees are generally non-refundable once a billing period has started.

14-day money-back guarantee

If you are a new subscriber and are not satisfied with PerroOS for any reason, you may request a full refund within 14 calendar days of your first payment. To request a refund, email dev@perroos.in with your registered business name and the reason for your request. Refunds are processed within 7 business days to the original payment method.

Annual plan prorated refunds

If you cancel an annual subscription after the 14-day window, we will issue a prorated refund for the unused complete months remaining in your billing year, minus a 10% processing fee. Partial months are not refunded.

Monthly plans

Monthly subscribers may cancel at any time. Cancellation takes effect at the end of the current billing month. No refund is issued for the current month. You retain full access until the period ends.

Exceptional circumstances

In cases of extended platform unavailability (more than 72 consecutive hours of verified downtime attributable to our infrastructure), we will credit your account with one additional month of service at no charge. This is your sole remedy for downtime unless otherwise agreed in writing.

How to request a refund

• Email dev@perroos.in with subject line 'Refund Request'.
• Include your business name, registered phone number, and payment reference.
• State the reason for the refund request.
• We will respond within 2 business days to confirm eligibility.
• Approved refunds are credited to the original payment method through Razorpay within 7 business days.

Non-refundable items

• One-time setup or onboarding fees, if applicable.
• Add-on SMS or WhatsApp message credits once consumed.
• Any charges incurred due to overuse beyond your plan limits.
• Subscriptions purchased through third-party resellers (contact the reseller directly).

Payment disputes

Before raising a chargeback or dispute with your bank or Razorpay, we ask that you contact us first at dev@perroos.in. Most issues can be resolved quickly. Chargebacks raised without prior contact may result in immediate account suspension pending investigation.

Changes to this policy

We may update this Refund Policy. The version in effect at the time of your purchase applies to that transaction. Changes will be communicated via email to active subscribers.